From: route@monster.com
Sent: Sunday, May 01, 2016 7:47 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: Dispatch Clerk
This resume has been forwarded to
you at the request of Monster User xapeix03
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CARMEN BOONEPage
Two CARMEN BOONE 2009 Newbury
Dr
Arlington TX 76014 Phone:
817-466-4768 Cell:
817-504-7770 Email: carmenyboone@gmail.com Summary Dynamic
Customer Service Representative, Ticketing, Gate Agent, and Tax Clerk, seeks
new challenges and opportunities for professional growth and advancement. Highlights
Tariff,
Pricing, Vendor Audits, Travel Agency Audits, Customer Service, Sabre, SAP,
Data Entry, Refunds, Baggage Service, Ticketing, Gate Agent, Tax Law,
Automobile Tax, Inventory, Income Tax Rep, Managerial Accounting, Data Entry,
Amadeus, Apollo, Galileo, Quick Res, Microsoft Excel, Access, Word,
PowerPoint, and Intro Computer Networking Systems EXPERIENCE City of Arlington Water Department
(Part-time) Arlington,
TX
05/2013-Present Senior Pt Op Clerk
Receive
emergency telephone calls from customers about water main leaks and sewer
main repair services. Dispatch the necessary utility crew to repair damaged
water main or sewer mains via telephone, email, or two way radio
communications. Create and process work orders and document all phone
conversations. Processed correspondence of plumbing issues to customers and
report incident to Code Enforcement. American Airlines Fort Worth, TX
10/1997- 8/2012 Refund/Control Rep/Receivable
Reviewed refund
discrepancies related to multiple refunds, duplicate refunds, reissues,
exchange, blacklisted, chargeback, and OA billing tickets. In 6 months was
able to collect over $600k of misapplied refunds. Also reconciled
multiple refund-related general ledger accounts monthly using SAP. Transaction Audits-Staff Assistant
Audited Vendor
and Travel Agency Ticketing for American Airlines and enforced contracted
compliances regarding tariff, applicable taxes, and fee charges. Resolved
Debit Memo Disputes between Travel Agency Services Department and Travel
Agencies. Passenger Interline Accounting-Tariff
Representative
Researched OA
and AA Billing values of suspended coupons and processed using IATA and ACH
Industry rules. Over 10 years of Tariff in fare filing, pricing, fare
calculations, reissues, exchanges, and refunds. Flight Service Flight Attendant
Reports-Staff Assistant
Researched and
coded information from flight attendant report documents to determine nature
of situation that pertained to aircraft interior, aircraft maintenance, and
food related issues processed and captured afar frontline data from flight
attendants related to inflight service. Reservations /Domestic Sales
Received
inbound calls from customers requesting assistance with booking and pricing
future travel, and worked misconnect and re-accommodation queue during
downtime volunteered to work special assignments in AAdvantage and baggage
service departments. JPMorgan Chase (Part-time) Fort
Worth, TX
03/2006
-07/2014 Regional Lock Box Department-Operations
Processing Associate
Verified written
procedures and instruction used in processing invoices to client
expectations. Also, processed batches for submission into the correct lock
box and extracted the contents that contain more than one stub/payment into
OPEX 50. Department of Treasury Internal
Revenue Service Dallas, TX
11/2002- 3/2006Dallas,
TX Customer Service Rep
Received
incoming calls from taxpayers requesting assistance with tax forms, Income
Tax Law, tax preparation and procedures, refunds, refund adjustments, balance
due issues, deductions, and exemptions, using IDRS Tax system. EDUCATION Colorado Technical University-Online Denver, CO
Bachelor of
Science Information Technology-Database Management – currently enrolled University Of Texas Arlington –Arlington, TX
Information
Systems-Database Management –One Semester Brookhaven College – Farmers Branch, TX Associate in
Science (AS) Degree 2013 |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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